capioIT is excited to release the 2014 Global salesforce.com Systems Integration and Services Market Capture Share Report. This extensively researched report supports global technology buyers by evaluating the key strengths and weaknesses of 14 prominent salesforce.com Systems Integration and Services providers.
According to capioIT CEO Phil Hassey; “salesforce.com has been a global innovator not just in CRM and SaaS, but also the PaaS market. It has created an ecosystem around itself to maximise customer outcomes.” The initial focus of “simply swiping a credit card” and non-IT teams buying salesforce.com limited the requirements of implementation services. However, as the complexity of salesforce.com deployments increased, alongside concerns over data quality and integration, the growth in services and systems integration requirements has accelerated across the salesforce.com ecosystem.